Return & Exchange Policy

At Mania Computer Store, we are committed to providing high-quality products and a clear, fair return process.
Our return policy applies only to defective products or items that arrive in an unusable condition.

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1. Eligible Products for Return

A return request is accepted only in the following cases:

• A manufacturing defect that affects the product’s functionality.

• The product arrives in a non-working or damaged condition at the time of delivery.

• The received product is significantly different from the confirmed specifications.

 

Returns are not accepted for products that are fully functional and free of defects.

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2. Return Period

Customers may submit a return request within:

30 days from the date of receipt

After this period, no defect-related return requests can be accepted.

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3. Product Inspection Before Approval

All returned products undergo a technical inspection at Mania Computer Store to verify the defect within:

1–2 business days

No decision regarding the return or replacement is made until the inspection is completed.

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4. Condition of Returned Products

• Products must be returned with all original accessories and packaging.

• Any modification, installation, or alteration made by the customer voids eligibility for return.

• Products damaged due to misuse, improper installation, or negligence will not be accepted.

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5. Return Shipping and Costs

If a manufacturing defect is confirmed:

• Mania Computer Store will cover all return or replacement costs.

• Functional products cannot be returned, and therefore the customer bears no fees.

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6. Refund Method

Once the return is approved:

• The refund will be issued using the same payment method used in the original purchase,
  or

• An alternative refund method may be arranged upon mutual agreement between both parties if necessary.

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7. Non-Eligible Products

Returns cannot be accepted in the following cases:

• The product is fully functional and free of defects.

• The product has been installed, modified, or altered by the customer.

• The product was damaged due to customer misuse or incorrect installation.

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8. Defects Appearing After Usage

If a manufacturing defect appears during normal usage:

• The product will be inspected under the same return procedure.

• Depending on the defect and warranty terms, the item may be repaired or replaced.

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9. Response Time for Return Requests

We respond to all return requests within:

24–48 hours

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Final Note

This policy is designed to ensure fairness, protect customer rights, and provide a professional and trustworthy shopping experience at Mania Computer Store.